Delivery

For orders within the UK, we offer free delivery on orders over £60.

We only currently ship to the UK. We hope to ship outside the UK in due course.

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

  • All orders delivery is offered through Royal Mail Tracked 48 delivery rate of £3.95.

  • 3 Working Days

UK (excluding Northern Ireland, Scottish Highlands, UK Islands, Isle of Wight)

  • Next Working Day Delivery - £6.95

  • (available for next working day delivery for orders placed before Midday. Any orders placed after Midday on Friday will not be delivered until the following Tuesday)

  • 1 Working Day        

Once you've placed your order, you'll receive an e-mail notification as soon as your package has been shipped. We encourage you to check your order tracking regularly for the most up-to-date information on your delivery status. Please note that delivery times may vary depending on your location, and we appreciate your patience as we work to get your order to you as quickly as possible.

GIFTS

At Chachi, we love spreading joy and happiness through gift-giving, and we believe that even the little details can make a big difference!

That's why, when you're sending a gift to your loved ones, we've got you covered with our personalized touch. Simply send us a note at grace@wearechachi.com with your order number included, and we’ll get to work crafting a beautifully handwritten note that's sure to brighten their day! So go ahead, spread the creativity with Chachi, and let us help you make your gift-giving experience unforgettable.

Returns

At Chachi, we strive to ensure that every customer is satisfied with their purchase. However, if you're not completely happy with your order, we offer 14 days right of return for eligible products.

For returned items that are new, unused, unwashed and in their original packaging, we offer the choice of a credit note or refund.

Please note should you wish to return your items; we cannot take responsibility for shipping costs and lost packages. Please keep a record of your tracking number when shipping the package back to us.

To initiate a return, simply send an email to grace@wearechachi.com, including your name, order number, and return details. We'll guide you through the process to make it as easy as possible.

Once we receive your return, we'll process it within 10-15 working days.

We’re serious about quality control, so we check every item before it goes out. However, we encourage you to check over all items upon arrival, as we’ll need to know of any faults or issues within 14 days of receiving your order. If an item arrives in a faulty condition, we ask that you notify us via grace@wearechachi.com whereupon inspection, we can either issue a refund or a replacement.

Please note that all sale items are final sales and cannot be returned.